FAQ
Welcome to Venzoravelle. Find practical answers about purchasing kitchen essentials, delivery, order updates, and after-sales assistance below. For help with a purchase, email support@venzoravelle.com and include your order number and checkout email address.
Ordering & Payment
Where should I enter a promotional code?
Add your chosen product and option to the cart, then continue to checkout. Enter the code in the discount field and apply it before completing payment. On a phone, you may need to expand the order summary to find this field; on a computer, it normally appears beside the order details. Check that the discount is reflected in the total before paying by PayPal or card.
Which payment options can I use?
Our payment options include PayPal, Visa, Mastercard, American Express, Diners Club, major debit and credit cards, Apple Pay, and Google Pay. The options available for your purchase will be displayed at checkout.
What will delivery cost?
The usual standard worldwide delivery charge is US$5.99. Your destination and any active offers may affect the amount. Review the final shipping charge at checkout before submitting payment.
Shipping & Tracking
Can you deliver outside my country?
We offer worldwide delivery and work with fulfillment locations in several countries. Where possible, orders are dispatched from the nearest warehouse with available stock.
When should my parcel arrive?
Once processing is complete and the parcel has been dispatched, delivery generally takes 10–20 business days.
How do I follow my shipment?
A dispatch confirmation will be emailed to you with the parcel's tracking reference. Enter that reference on a shipment-tracking service such as 17TRACK to view its progress.
Why does my tracking reference show no recent movement?
Carrier records can take 24–48 hours to become visible after the dispatch notice is issued. Gaps between scans may also occur while a parcel travels between carrier facilities.
Why have some items arrived before the rest?
Items in the same purchase may leave different warehouses in separate parcels to help speed delivery. When this happens, each parcel has a separate tracking reference.
Changing or Canceling an Order
How can I correct my delivery details?
Send an email promptly to support@venzoravelle.com with the subject “Urgent: Address Change”. Please provide:
- Your order number
- The email address entered at checkout
- The complete corrected recipient name, address, and telephone number
We will try to make the correction before fulfillment begins. Updates cannot be guaranteed once the parcel has shipped.
Can I change a color, size, or quantity?
Email our support team as soon as possible using “Urgent: Order Change” as the subject. Include your order number, checkout email address, and the precise adjustment required. Item changes can only be processed before the order enters fulfillment.
Is cancellation possible?
An order may be canceled before dispatch; a small processing charge may apply. Cancellation is no longer available after the shipment has left.
Help After Delivery
What should I send you if my purchase arrives damaged?
Email our support team with your order number and checkout email address. Attach clear photographs or a video of the damage, together with a readable picture of the shipping label. We will review the information and assist as promptly as possible.
How do I report a faulty product?
Contact support@venzoravelle.com with your order reference, checkout email, and a description of the fault. Photographs or a short video showing the problem will help our team assess it and arrange appropriate assistance.
What if an item is incorrect or missing?
Let us know your order number and checkout email address, identify anything missing, and provide images or a video of any incorrect product received. Our team will investigate and help resolve the issue promptly.
Order Emails & Updates
My order confirmation has not arrived. What should I check?
Look in your junk or spam folder first. If the message is still missing, email us with the address you used for the purchase so we can help locate the order and resend its confirmation.
When will I receive a tracking reference?
Tracking details are normally emailed within 1–2 business days after your order has been processed. If this period has passed, check your spam folder and contact our support team for help.
Contact Venzoravelle
Email: support@venzoravelle.com
Phone: +1 (781) 694-6862
Company: HongKong orient upright Limited
Company Address:
RM11, 13/F, BLK C, WONG KING IND. BLD.,
192-198 CHOI HUNG RD, SAN PO KONG,
HONG KONG