Shipping policy
Last Updated: November 10, 2026
Thank you for shopping for kitchen essentials at Venzoravelle. This policy sets out how we prepare purchases, arrange delivery, and assist with shipment enquiries.
1. Preparing Purchases for Dispatch
Order processing starts promptly after purchase. Verification, packing, and transfer to our delivery partners normally require up to 3 business days. Purchases submitted over the weekend are dispatched on the following Monday.
2. Standard Delivery Charges and Timing
We offer standard worldwide delivery with a US$5.99 flat charge per order. The usual delivery window is 10–20 business days.
3. Factors That May Extend Delivery
Customs checks, interruptions to carrier services, and other circumstances outside our control can lengthen the journey. Thank you for your patience when these situations affect a shipment.
4. Following Your Parcel
After dispatch, we email a shipment confirmation containing the tracking reference. You can enter this reference at 17TRACK to follow its progress.
Please allow a few days for the tracking record to become active.
5. Orders Sent in More Than One Parcel
Products purchased together may leave different warehouses and arrive separately to help shorten delivery times. A separate tracking reference is provided for each shipment.
6. Requesting an Order Adjustment
To correct delivery details or change a product option, such as its size, color, or quantity, contact us within 12 hours of placing the order.
Email support@venzoravelle.com and provide:
- Your order reference and the email address entered at checkout
- A precise explanation of the correction or adjustment you need
We will make every effort to help. However, once processing has begun, we cannot guarantee that an adjustment can be made.
7. Unsuccessful Delivery Attempts
If delivery cannot be completed, the courier will leave a notice and hold the parcel at the local post office. Start by contacting the delivery provider with your tracking reference.
We do not accept responsibility for parcels returned because the supplied address was incorrect or the recipient did not collect the shipment.
8. When a Shipment Appears Delayed
- Review recent scans. If tracking has recorded an update during the past 7 days, the parcel is progressing normally.
- Ask us to check. If more than 7 days have passed without any tracking activity, email support@venzoravelle.com with your order reference and checkout email address.
9. Parcels Lost in Transit or Missing After Delivery
When a shipment is officially confirmed lost while in transit, we will arrange a replacement without charge.
This coverage does not extend to a parcel whose tracking status confirms delivery but which cannot subsequently be located. Please check with neighbors or your building management first in that situation.
10. Dispatch Locations and Delivery Coverage
We serve customers worldwide. On the rare occasion that we cannot ship to a particular country, we will inform you promptly.
Your purchase may be sent from facilities in the United States, Canada, Australia, or the European Union, or directly from trusted manufacturers. These arrangements support product quality and competitive pricing.
11. Delivery Responsibilities and Additional Charges
- Estimated arrival dates: Delivery windows are estimates. We are not responsible for delays arising from circumstances beyond our control.
- Import-related costs: The buyer must pay any applicable customs charges, duties, and taxes. These amounts are excluded from both the product price and the delivery charge.
- Recipient information: Supply a complete and accurate shipping address. We are not liable for shipments lost or returned as a result of incorrect details.
- Confirmed delivery: Our responsibility for the shipment ends when tracking confirms successful delivery. Loss or theft occurring afterward is not covered.
Shipping Assistance and Company Details
For help with a delivery, contact us below. Include your order reference and checkout email address in your message so we can locate the relevant purchase.
Brand: Venzoravelle
Email: support@venzoravelle.com
Phone: +1 (781) 694-6862
Website: venzoravelle.com
Company: HongKong orient upright Limited
Company Address:
RM11, 13/F, BLK C, WONG KING IND. BLD.,
192-198 CHOI HUNG RD, SAN PO KONG,
HONG KONG