Return Policy
Last Updated: November 10, 2026
Thank you for choosing Venzoravelle for your kitchen essentials. We value your shopping experience and aim to address concerns about your purchase in a fair and helpful manner.
For assistance, write to support@venzoravelle.com. Please provide the order reference and the email address entered at checkout so we can identify your purchase.
Conditions for Returns
Purchases placed with Venzoravelle are final sales. Returns and exchanges are not available except where a delivered product has a verified quality problem, arrives visibly damaged, or does not match the item ordered.
Reporting Damage, Faults, or an Incorrect Product
If a product reaches you in a damaged or defective condition, or you receive something other than the product purchased, contact our customer support team before taking further action.
Check the contents of your parcel upon arrival and report any qualifying issue no later than 7 days after delivery.
Send your request to support@venzoravelle.com with the following information:
- The purchase reference and checkout email address
- A description explaining what is wrong
- Clear photographs or a video demonstrating the fault, damage, or incorrectly supplied product
Our team will assess the information submitted and determine an appropriate resolution for the circumstances. Available outcomes may include a replacement, a refund of part of the purchase price, or a full refund.
How Approved Refunds Are Paid
When a full or partial refund is approved, the amount will be credited to the payment method used for the original transaction.
Allow approximately 7–12 business days for the credit to appear. The actual posting time depends on your bank or card issuer.
Replacement Eligibility
Routine exchanges are not offered. A replacement can be arranged only for an item delivered damaged, defective, or incorrect, following approval of the claim by our support team.
Approval Before Sending Anything Back
Do not return a product unless our customer support team has expressly asked you to send it back.
Parcels sent without advance authorization cannot be accepted. An unauthorized return does not qualify for a refund, a replacement, or another resolution.
Return and Refund Assistance
For questions concerning a product problem, return request, or refund, use the contact details below. Including your purchase reference and checkout email in your first message helps us assist you more efficiently.
Brand: Venzoravelle
Email: support@venzoravelle.com
Phone: +1 (781) 694-6862
Website: venzoravelle.com
Company: HongKong orient upright Limited
Company Address:
RM11, 13/F, BLK C, WONG KING IND. BLD.,
192-198 CHOI HUNG RD, SAN PO KONG,
HONG KONG