Privacy Policy
Last Updated: November 10, 2026
Welcome to Venzoravelle, a kitchen essentials store operated by HongKong orient upright Limited. We appreciate the confidence you place in us when browsing our products or making a purchase. This Privacy Policy explains how information about you is collected, handled, retained, and disclosed in connection with our website and related services.
When you access our website, use our services, or submit an order, you agree to the information practices set out in this policy.
1. Details You Share and Information Collected Automatically
We may obtain personal information through your interactions with Venzoravelle, including when you:
- Explore our website or view products.
- Complete a purchase.
- Register for newsletters, promotional emails, or other updates.
- Ask our customer support team for assistance.
- Submit a review, complete a survey, enter a giveaway, or join a promotional activity.
Depending on the interaction, the details involved may include your name, email, telephone number, billing and delivery addresses, payment-related information, purchase history, and other material you voluntarily send us.
Certain information may also be recorded automatically. Examples include your IP address, browser and device characteristics, pages visited, links selected, and the duration of your visit. Cookies, tracking pixels, server logs, and comparable technologies may be used to collect this information.
2. Purposes for Handling Information
Information collected through our store may be used for the following purposes:
- Checking, processing, dispatching, and tracking purchases.
- Administering returns, refunds, and support enquiries.
- Developing and improving our website, product offering, services, and customer experience.
- Communicating order progress and sending newsletters, offers, and promotional messages.
- Tailoring website content and advertising to relevant interests.
- Detecting or reducing fraud, unauthorized payments, and threats to security.
- Addressing questions, requests, and complaints.
- Meeting applicable legal requirements.
3. Cookies, Pixels, and Similar Tools
Cookies and related technologies may support site performance, save preferences, maintain shopping-cart contents, measure visits, and help display relevant advertising.
The categories used may include:
- Essential tools: Enable the core features needed for the website to function.
- Performance and measurement tools: Help us understand visitor activity and website usage.
- Preference tools: Remember selections such as your region or preferred currency.
- Advertising tools: Support promotions that are more relevant to visitors.
Your browser settings allow you to manage cookies. Blocking or disabling them may affect the availability or operation of certain website features.
4. Disclosures to Service Providers and Other Recipients
Where necessary, we may disclose information to trusted third parties that support our business or fulfill a legal requirement. These recipients may include payment-processing companies, carriers and delivery services, customer support platforms, advertising and marketing partners, analytics providers, and public or regulatory authorities where disclosure is legally required.
Information that is non-personal, combined into aggregate form, or anonymized may also be shared for commercial, analytical, or marketing activities.
5. Our Shopify Platform
Our online store is hosted by Shopify. Shopify collects and processes information relating to access to and use of the store to provide and improve its services. Information submitted through the store may be shared with Shopify and relevant service providers, including recipients outside your country of residence.
Certain Shopify features may use information about interactions with our store alongside information from other merchants and Shopify. Where Shopify is responsible for that processing, its own privacy terms and request procedures apply. Further information is available in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.
6. Mobile Messages and SMS Preferences
If you enter a telephone number during checkout or subscribe to text updates, messages you may receive include order notifications, reminders about an unfinished cart, and promotional communications.
You can stop SMS messages at any time by using the opt-out directions provided in the message or by emailing support@venzoravelle.com.
7. Managing Your Personal Information
Subject to the laws that apply to your request, you may ask to access, update, correct, restrict the processing of, or delete personal information relating to you. Send privacy requests to support@venzoravelle.com.
Depending on your location, additional rights may include receiving a copy of your information, requesting its transfer, objecting to certain processing, or withdrawing consent where consent is the basis for processing. Withdrawal does not affect processing that lawfully took place before consent was withdrawn.
Where applicable, you may opt out of the sale or sharing of personal information or its use for targeted advertising through our privacy choices page. Depending on your location, an enabled Global Privacy Control signal is treated as an opt-out request for the browser and device sending it and, where we can identify the associated Shopify account, for that account. Other browser or device Do Not Track signals are not recognized.
Requests may be subject to identity verification and legal exceptions. Where permitted, an authorized representative may submit a request on your behalf with evidence of that authorization. We will not discriminate against you for exercising applicable privacy rights. You may contact us about a privacy complaint or appeal; depending on your location, you may also complain to your local data protection authority.
To discontinue promotional emails, use the unsubscribe option contained in those messages. Necessary communications concerning an order or account may still be sent.
8. Enquiries from California Residents
California residents may ask for information about the disclosure of their personal information to third parties for marketing purposes. Please direct such requests to support@venzoravelle.com and use “Attn: California Privacy” as the email subject.
9. Information Relating to Minors
This website is not directed at children younger than 13. We do not knowingly obtain personal information from children. If we learn that a child has submitted personal information, we will take reasonable measures to remove it.
Anyone younger than 18 must have appropriate consent before using our services.
10. Measures Used to Protect Information
We maintain reasonable organizational, physical, and technical precautions intended to protect personal information. Sensitive details transmitted through the website are protected using SSL encryption.
No internet-based system can provide complete security. Consequently, we cannot promise that information will always be protected against every possible risk.
11. Links to Websites We Do Not Operate
Our pages may direct you to websites run by third parties. Venzoravelle is not responsible for those websites’ content, security arrangements, or handling of personal information. Before sharing information with an external website, review its own privacy notice.
12. Processing Locations and Retention Periods
Information may be retained or processed in the United States, Canada, Hong Kong, or other territories in which our service providers conduct their operations. Using our website signifies your consent to the transfer, processing, and storage described in this policy.
Where information is transferred outside the European Economic Area or the United Kingdom, recognized transfer arrangements, such as applicable standard contractual clauses or equivalent UK arrangements, are used unless the destination is recognized as providing an adequate level of protection.
We keep personal information for no longer than necessary to meet business, legal, security, or operational needs.
13. Revisions to This Notice
This policy may be revised periodically. The current version will be made available on this page, with an updated revision date. Continuing to use the website after a revised version is posted constitutes acceptance of that version. Additional notices will be provided where applicable law requires them.
14. Privacy Enquiries and Company Details
For questions about this policy, requests concerning your information, unsubscribe assistance, or complaints, please contact us using the details below.
Brand: Venzoravelle
Company: HongKong orient upright Limited
Email: support@venzoravelle.com
Phone: +1 (781) 694-6862
Website: venzoravelle.com
Company Address:
Room 11, 13/F, Block C, Wong King Industrial Building
192–198 Choi Hung Road, San Po Kong
Hong Kong